Privacy Policy
Effective Date: January 1, 2025
Your Privacy Matters
We are committed to protecting your personal information and being transparent about how we collect, use, and share your data.
1. Information We Collect
1.1 Personal Information
We collect information you provide directly:
- Name, email address, and contact information
- Profile information and professional experience
- Payment information (processed securely by Stripe/PayPal)
- Tax identification numbers for payment processing
- Communications with our support team
1.2 Usage Information
- Platform usage patterns and feature interactions
- Project submissions and completion data
- Device information and IP addresses
- Browser type and operating system
2. How We Use Your Information
We use your information to provide, maintain, and improve our services:
- Create and manage your account
- Match you with relevant projects and opportunities
- Process payments and maintain financial records
- Provide customer support and respond to inquiries
- Send important service updates and notifications
- Prevent fraud and ensure platform security
- Analyze platform usage to improve our services
- Comply with legal obligations and tax reporting
3. Information Sharing
3.1 With Your Consent
We share your profile information with potential clients when you apply for projects or when clients search for writers/editors with your skills.
3.2 Service Providers
- Payment processors (Stripe, PayPal) for financial transactions
- Cloud hosting providers for data storage and processing
- Analytics services to understand platform usage
- Customer support tools to assist with inquiries
3.3 Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure the safety and security of our platform and users.
4. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic platform functionality
- Performance Cookies: Help us analyze usage and improve our service
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
You can control cookie preferences through your browser settings, though some features may not function properly if essential cookies are disabled.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Secure data centers with physical and logical access controls
- Employee training on data privacy and security practices
- Incident response procedures for potential security breaches
While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.
6. Your Rights and Choices
You have several rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Receive your data in a structured, machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your information in certain circumstances
To exercise these rights, please contact our privacy team using the information below.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account information: Until account deletion plus 7 years for tax/legal purposes
- Transaction records: 7 years for financial and tax compliance
- Communications: 3 years for customer service purposes
- Usage analytics: 2 years in aggregated, anonymized form
8. International Data Transfers
Writer Network operates globally and may transfer your information to countries other than your own. We ensure adequate protection through appropriate safeguards such as standard contractual clauses and data processing agreements.
9. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Writer Network Privacy Team
Email: privacy@writer.network
Address: [Company Address]
Phone: [Phone Number]
We will respond to your inquiry within 30 days.
Last updated: January 1, 2025